Refund Policy

Zigguraat Products and Services 


Refund Policy (Updated)

At Zigguraat Products and Services ("Zigguraat"), we strive to ensure customer satisfaction. If, for any reason, you are not fully satisfied with your purchase, you can request a refund under the following updated terms and conditions.


1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

1. KYC Status: Refunds will only be considered before your KYC (Know Your Customer) is approved. Once your KYC is successfully verified and your ID is activated in the system, you are no longer eligible for a refund.

2. Timeframe: Refund requests must be made within 10 days from the date of purchase and before KYC approval.

3. Unused Products/Services: The product or service must be unused and in its original condition.

4. Original Packaging: The product must be returned in its original, undamaged packaging with all tags, labels, and accessories intact.

5. Proof of Purchase: A valid invoice or proof of purchase is required to process your refund request.

6. Non-Refundable Conditions

  • Refunds will not be provided in the following cases:
  • Your KYC has already been approved.
  • Products or services have been used or consumed.
  • Products with damaged or missing packaging.
  • Refund request made after the 10-day period.
  • Customized or personalized items.

3. How to Apply for a Refund

To request a refund, follow these steps:

1. Contact our customer service team via:

Email: zigguraat.industry@gmail.com

support@zigguraat.in

zigguraatrealestate@gmail.com


2. Provide the following details:

  • Order number
  • Reason for the refund request
  • Confirmation that KYC is not yet approved
  • Photos of the product (if applicable) to verify its condition

3. Our team will review your request and guide you through the return process.


4. Refund Process

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed within.

By purchasing from Zigguraat Products and Services, you agree to abide by this Refund Policy. Thank you for choosing Zigguraat, and we appreciate your trust in our products and services.